Privacy policy and Terms of use
Updated on February 16, 2023
Introductory Provisions
The data controller is the company Toplice Sveti Martin d.o.o., Izvorska 3, 40313 Sveti Martin na Muri, Croatia. The Privacy Policy of Toplice Sveti Martin d.o.o. (hereinafter: Toplice Sveti Martin) is published on the website https://www.termesvetimartin.com. Toplice Sveti Martin reserves the right to change the Privacy Policy, and we kindly ask that you periodically visit this page for information on possible changes to the Privacy Policy.
This privacy policy explains the handling of personal data we collect from you or about you on this website as well as through written or verbal communication with you, during visits and at sales points within Toplice Sveti Martin.
“Personal data” refers to all information collected and stored in a form that allows your personal identification, either directly (e.g. by name and surname) or indirectly (e.g. by phone number) as a natural person. Before submitting this information to us, we recommend that you read this document, which describes our guidelines for protecting the privacy and personal data.
Personal data protection
We collect, process, and store your personal data in accordance with applicable regulations governing the protection of personal data in the Republic of Croatia and in accordance with this Privacy Policy.
Toplice Sveti Martin respects your privacy and treats all personal data as strictly confidential information. During processing and managing personal data, we act responsibly and take the necessary measures to protect your personal data from unauthorized access, disclosure, modification, or destruction, and we will keep personal data as precise and up-to-date as possible. All employees are obliged to maintain confidentiality and protect all personal data to which they have access at their workplace, and are obliged to use them exclusively for a precisely specified (prescribed) purpose, for the purpose of providing service to a guest or client, i.e. for the purpose of fulfilling the obligations of Toplice Sveti Martin from the contractual relationship.
Children’s personal data protection
Toplice Sveti Martin advises parents and guardians to teach children about responsible and safe handling of personal data on the Internet. Toplice Sveti Martin does not collect, does not want, and has no intention of collecting personal data of persons under the age of 18 and we will not use them in any war or disclose them to third parties (except for personal data prescribed by law when registering the stay of a minor guest in Toplice Sveti Martin, with the presence of parents or guardians). We would be grateful if your children would not provide us with any personal data and information without your permission.
Information covered by the Privacy Policy
Personal data covered by our Privacy Policy:
- name and surname
- address
- e-mail address
- telephone, mobile, or fax number
- credit card information
- personal identification number information
- IBAN and other data that you gave us during the payment or the payment security process
- any other information you mention to us, that you want to remain confidential
- resume when applying for a job or open job applications
We will take all reasonable steps to ensure the accuracy and completeness of any of your personal data recorded with us.
Sensitive data
The term “sensitive data” refers to data related to your racial or ethnic origin, political views, religious or philosophical beliefs, union membership, health, sex life or sexual orientation, genetic data, criminal record, or any other biometric data used for the purpose of unique identification. In accordance with the General Data Protection Regulation, Toplice Sveti Martin does not collect, does not want, and has no intention of collecting sensitive data. We can act according to your express request or instructions that you voluntarily gave us in order to protect your health and life (e.g. allergies to certain foods and ingredients, gluten or lactose intolerance, etc.) or to adequately serve you and satisfy your special requests and needs (e.g. access for the disabled, etc.).
Personal data collection method
In every interaction or contact with the guest, client, or business partner and in every segment of our business, we can collect personal data. You can provide us with your personal data in the following ways:
- by inquiring and requesting information regarding the reservation of a service, stay, and visit
- in communication with us by phone, e-mail, social networks, fax, and other channels
- by paying in our facilities
- in the process of booking accommodation and other services (conferences and banquets, food and beverage services, wellness)
- during event organization processes
- by completing surveys after your stay, providing feedback or reviews related to your stay, or use of our services and products
- during visits to our stand at fairs and similar events
- by participating in a prize contest or promotion
- during other ways of communication and correspondence
We may also receive personal data from third parties with whom we closely cooperate (including, for example, travel agencies and accommodation reservation service providers, event and congress organization agencies, business partners, subcontractors, or suppliers in technical services and payment and delivery services, etc.).
Purpose of the obtained data
All information we receive or request is used exclusively for the following purposes:
- giving the most effective response to your inquiry
- providing information on accommodation, conferences, events, and other services
- providing services you requested from us (accommodation, organization of events, seminars, celebrations, etc.)
- fulfilling obligations arising from various contracts between you and us, such as making reservations and bookings (contractual obligation)
- enrolment in the computer system of Toplice Sveti Martin and registration in the e-visitor system upon your arrival at Toplice Sveti Martin with the aim of data processing and keeping prescribed records (legal obligation)
- ensuring provision and payment of the service
- creating confirmations of reservations, offers, invoices, and other documents (contractual obligation)
- improving your stay at Terme Sveti Martin
- using your feedback to improve our services
- our internal statistical data processing
By your inquiry and providing your personal data (such as e-mail address, telephone number, etc.) through all forms of communication, you give your express consent that Toplice Sveti Martin can process your data for the purpose of offering its services and other stated purposes, and thereby confirm that you are familiar with our Privacy Policy. The mentioned data will be used only for this purpose.
Newsletter
If you wish to receive news and information about our special offers, promotions, and other services through our newsletter, please sign up for the newsletter on our website https://www.termesvetimartin.com. By subscribing to the mailing list for the newsletter, you give your express agreement (consent) to receive the newsletter in your e-mail inbox. You can withdraw your consent at any time and unsubscribe from our newsletter mailing list. Unsubscribing from the mailing list does not affect the lawfulness of the data processing in the time prior to unsubscribing.
Cookies and internet technologies
Our website may use “cookies” and other technologies that make it easier for us to deliver content according to your interests, process reservations and requests, and/or analyze the characteristics of your visits. “Cookies” are a kind of data package used by servers to send status information to the user’s browser and to return status information to the original server through the same browser. Based on this pattern, the information is adapted to your needs and the way you usually use the Internet. Cookies do not contain your name but your IP address, and after you stop working on the server, the information is no longer available to us. If you want to delete or disable cookies on your computer at any time, you can update the settings of your internet browser (information on how to delete and disable cookies on your browser is available under the “Help” menu).
Recruitment competition
Toplice Sveti Martin processes the personal data of candidates who apply for our job vacancies and keep it until the completion of the recruitment competition. After the completion of the recruitment competition, Toplice Sveti Martin keeps the personal data of the selected candidates with whom they enter into an employment contract and the data of the candidates who have given their consent to remain in the databases for 2 years after applying for the recruitment competition. Only authorized persons of Toplice Sveti Martin d.o.o. have access to the personal data of recruitment candidates. Other collected job applications are deleted from the e-mail inbox, and those in paper form are destroyed in an adequate manner.
Open job applications
Open job applications sent by candidates who want to work at our company are kept for 2 years from the date of receipt of the open application. Only authorized persons of Toplice Sveti Martin d.o.o. have access to personal data from open job applications if the data was forwarded to the e-mail for these purposes: posao@termesvetimartin.com.
Content of the Privacy Policy and your consent
We do not sell, rent or disclose your e-mail address and other data to third parties (legal and natural persons) without your express consent, as this is against the Privacy Policy and applicable legal regulations on the protection of personal data. We undertake not to disclose your personal data to third parties, except to the public authorities to which we are obliged to provide prescribed personal data, in accordance with applicable legal regulations.
Toplice Sveti Martin collects only personal data that you have voluntarily submitted to us and uses it for the purpose of providing services. We can share your personal data with other parties if we have your consent or if this is necessary in order to fulfill the contractual obligations, i.e. provide the ordered services.
We do not ask you to send us your information in order to access our websites, nor do we ask you to disclose more information than is necessary to make a reservation or use one of our services. By filling out the form on the website, you guarantee that the information you provided is correct, that you are authorized to dispose of the given information, and that you fully agree that we collect and use your personal data in accordance with the law and the terms of our Privacy Policy.
By subscribing to the mailing list for the newsletter, you give your express agreement (consent) to receive the newsletter in your e-mail inbox.
Toplice Sveti Martin is not responsible for an accidental error or an error due to force majeure or other objective circumstances that could possibly cause an accidental and unintentional violation of the guaranteed protection of your data, but guarantee that the error will be removed as soon as possible if feasible.
Data processing and retention
Toplice Sveti Martin d.o.o. will process your data for the time necessary to achieve the above purposes. Toplice Sveti Martin will keep your data for as long as necessary or permitted in accordance with applicable legal regulations. After the end of the contractual relationship, Toplice Sveti Martin keeps the client’s data for 11 years (in accordance with legal provisions), and in the case of consent and legitimate interest (as a legal basis for data collection), Toplice Sveti Martin keeps the data until the moment of withdrawal of consent or objection to the legitimate interest of processing.
Checking, modifying, or deleting personal data
At any moment, you can check or modify personal data or request the deletion of personal data that you have provided to us when visiting our website or otherwise (if this data is still in our database). If you wish to exercise this right, feel free to contact the Personal Data Protection Officer via the following e-mail address: ivica.kutnjak@termesvetimartin.com or in writing to the address of the data processing manager: Toplice Sveti Martin d.o.o., Izvorska 3, 40313 Sveti Martin na Muri, N/R: Ivica Kutnjak.