Conditions - LifeClass Terme Sveti Martin
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Conditions

BASIC RECOMMENDATIONS AND MEASURES RELATED TO COVID-19

We have introduced additional hygiene measures in our resort to ensure a safe and relaxed stay. All our staff are familiar with the prescribed procedures and are trained to provide information as well as assistance to our guests if necessary.

  • Signs have been placed to respect a social distance of 1.5 meters.
  • Information on measures to prevent the spread of Covid-19 has been highlighted.
  • Disinfectants are available at all contact points.
  • Contactless and non-cash payment is recommended.
  • All staff in direct contact with guests, food and drink wear protective gloves and masks if needed.
  • The entire space is regularly ventilated.
  • Hygiene and cleaning of all areas as well as accommodation units has been intensified.
  • Protective masks and gloves are available to all guests upon request.
  • The staff measures visitor's body temperature upon arrival at the pools.
  • The distance between tables in restaurants and loungers by the pools has been increased to 1 meter.
  • It is mandatory to take data on users of wellness services (in accordance with the GDPR): name, surname, time of arrival and departure, as well as contact number.
  • All our staff is under regular health check-up, which increases additional safety for our guests and visitors.
  • All answers to questions related to Covid-19 are available at the Call center number 113, as well as the Međimurje county epidemiological service on duty: +385 98 558 811 (0-24 h) / +385 40 310 337 (7-15 h).

All measures and recommendations, as well as instructions are made in accordance with the prescribed measures of the Civil Protection Directorate and the Ministry of Health of the Republic of Croatia. Users of the services of Toplice Sveti Martin d.o.o., confirm that they are familiar with the measures and instructions on safe stay in Toplice Sveti Martin d.o.o. and use all services in Toplice Sveti Martin d.o.o. at their own risk in case of an eventual infection with Covid-19. Toplice Sveti Martin d.o.o. disclaim responsibility in case of an infection with Covid-19 disease within the premises of Toplice Sveti Martin d.o.o.

HOTEL

Discoutns

  • A child up to 4.99 years old, accompanied by 2 adults and on an additional bed or in bed with parents - free of charge .
  • A child up to 4.99 years old on a standard bed accompanied by 1 adult (parent pays a 1/1 extra charge - single use) - free of charge.
  • Child from 5 to 11,99 years on an extra bed accompanied by 2 adults - 50% off.
  • Child from 5 to 11,99 years on a basic bed accompanied by 1 adult - 30% off
  • Child from 12 to 14,99 years on an extra bed accompanied by 2 adults - 30% off
  • Child from 12 to 14,99 years on a basic bed accompanied by 1 adult - 20% off
  • Adult on extra bed - 20% off

Additional charges

  • Single use 190 kn / 26 € per room per night
  • Dinner 122 kn / 16 € per person per night
  • Premium room 52 kn / 7 € per room per night
  • Superior room (Balcony, Terrace) 130 kn / 18 € per room per night
  • Premium room (Balcony, Terrace) 185 kn / 25 € per room per night
  • Deluxe Suite 622 kn / 84 € per room per night
  • Pets (up to 10 kg) 120 kn / 17 € per animal per night
  • Daily Lounge (between 9am and 6pm, max 5 hours) 370 kn / 50 € per room for rent
  • Sauna entry (3 h) 75 kn / 10 € per person for entrance
  • Early check-in (from 11am according to availability) and late check-out (until 6pm according to availability) 160 kn / 21 € per room
  • Baby cot 80 kn / 11 € per night
  • Tourist tax (adults) 10 kn / 1,35 € per person per night
  • Tourist tax (children from 12 to 18 years) 5 kn / 0,67 € per person per night
  • Non-compliance with smoking ban 500 kn / 67 €
  • Garage per day of use 75 kn / 11 €
  • Swimming before check-in 20 kn / 3 € (mon - thu)30 kn / 4 € (fri - sun, holidays)

Notice

  • A reservation is considered confirmed upon credit card guarantee or receipt of payment/deposit confirmation of 30% of the reservation amount, and a "booking confirmation" document is issued based on this.
  • Discounts do not accumulate, but the most favourable guest discount applies.
  • VAT is included in the price.
  • We reserve the right to change prices.
  • The prices shown in euros are approximate and the amounts shown in Croatian kuna are valid for the correct amounts.
  • For business conditions and services not listed in this offer, the regular conditions from the official price list (valid from 1st January 2020) of Terme Sveti Martin are valid.
  • All prices are in this booklet are without tourist tax.
  • Hotel and apartment guests are allowed unlimited bathing at The Temple of Life Pool Complex, which is valid from check-in to the end of the business day after check-out. Extra charge for bathing before check-in is required, extra charge does not include use of bathrobes and towels.
  • Babies are allowed to use the pool only with suitable nappies for bathing.
  • Children under 16 years old are allowed to use the pool only with their parents.
  • Sauna use is not permitted for children under 16 years of age.
  • We reserve the right to change and cancel a free trip without notice.
  • Pets are not allowed in Restaurant Mira, Restaurant Vučkovec as well as the Pool and Wellness Complex.

Cancellation policy for individual guests

  • We hold the confirmed reservation until midnight on the day of arrival, after which the room will be released for sale.
  • The reservation can be cancelled online without cancellation fee up to 2 days before the service starts.
  • In the case of "No Show", 100% of the reservation value will be charged.
  • In case of cancellation within 2 days before the beginning of the service, cancellation fee will be charged in the amount of 100% of the reservation.
  • The deposit is not charged in the case of a credit card guarantee.

Cancellation policy for group reservations

When signing the contract, in order for it to be valid, a deposit of 30% of the fees due must be paid. 

  1. In the case of a cancellation more than 90 days before the expected arrival: 20% of the contracted value due must be paid.
  2. In the case of a cancellation between 90 – 60 days before the expected arrival: 30% of the contracted value due must be paid (the whole deposit will be retained to cover cancellation charges).
  3. In the case of a cancellation between 59-30 days before the expected arrival: 50% of the contracted value due, must be paid. 
  4. In the case of a cancellation 29-15 days before the expected arrival: 60% of the contracted value due must be paid.
  5. In the case of a cancellation 14-7 days before the expected arrival: 85% of the contracted value due must be paid.
  6. In the case of a cancellation less than 7 days before the expected arrival or in the case of a "no show": 100% of the contracted value due must be paid.

In the case of a reduction in the size of the group/ number of rooms the percentages from points 3-6 (above) must be paid.

APARTMENTS

Discounts

  • A child up to 4.99 years old, accompanied by 2 adults and on an additional bed or in bed with parents - free of charge .
  • A child up to 4.99 years old on a standard bed accompanied by 1 adult (parent pays a 1/1 extra charge - single use) - free of charge.
  • Child from 5 to 11,99 years on an extra bed accompanied by 2 adults - 50% off.
  • Child from 5 to 11,99 years on a basic bed accompanied by 1 adult - 30% off
  • Child from 12 to 14,99 years on an extra bed accompanied by 2 adults - 30% off
  • Child from 12 to 14,99 years on a basic bed accompanied by 1 adult - 20% off
  • Adult on extra bed - 20% off

Aditional charges

  • Breakfast 83 kn / 12 € per person
  • Dinner 110 kn / 15 € per person
  • Pets 90 kn / 13 € per animal per night
  • Daily Lounge (between 9am and 6pm, max 5 hours) 250 kn/ 34 € per room for rent
  • Sauna entry (3 h) 90 kn / 12 € per person for entrance
  • Early check-in (from 11am according to availability) and late check-out (until 6pm according to availability) 160 kn / 21 € per room
  • Baby cot 80 kn / 11 € per night
  • Tourist tax (adults) 10 kn / 1,35 € per person per night
  • Tourist tax (children from 12 to 18 years) 5 kn / 0,67 € per person per night
  • Non-compliance with smoking ban 500 kn / 67 €
  • Garage per day of use 75 kn / 11 €
  • Swimming before check-in 20 kn / 3 € (mon - thu)30 kn / 4 € (fri - sun, holidays)

Notice

  • A reservation is considered confirmed upon credit card guarantee or receipt of payment/deposit confirmation of 30% of the reservation amount, and a "booking confirmation" document is issued based on this.
  • Discounts do not accumulate, but the most favourable guest discount applies.
  • VAT is included in the price.
  • We reserve the right to change prices.
  • The prices shown in euros are approximate and the amounts shown in Croatian kuna are valid for the correct amounts.
  • For business conditions and services not listed in this offer, the regular conditions from the official price list (valid from 1st January 2020) of Terme Sveti Martin are valid.
  • All prices are in this booklet are without tourist tax.
  • Hotel and apartment guests are allowed unlimited bathing at The Temple of Life Pool Complex, which is valid from check-in to the end of the business day after check-out. Extra charge for bathing before check-in is required, extra charge does not include use of bathrobes and towels.
  • Babies are allowed to use the pool only with suitable nappies for bathing.
  • Children under 16 years old are allowed to use the pool only with their parents.
  • Sauna use is not permitted for children under 16 years of age.
  • We reserve the right to change and cancel a free trip without notice.
  • Pets are not allowed in Restaurant Mira, Restaurant Vučkovec as well as the Pool and Wellness Complex.

Cancellation policy for individual guests

  • We hold the confirmed reservation until midnight on the day of arrival, after which the room will be released for sale.
  • The reservation can be cancelled online without cancellation fee up to 2 days before the service starts.
  • In the case of "No Show", 100% of the reservation value will be charged.
  • In case of cancellation within 2 days before the beginning of the service, cancellation fee will be charged in the amount of 100% of the reservation.
  • The deposit is not charged in the case of a credit card guarantee.

Policy of cancellation for group reservations

When signing the contract, in order for it to be valid, a deposit of 30% of the fees due must be paid. 


  1. In the case of a cancellation more than 90 days before the expected arrival: 20% of the contracted value due must be paid.
  2. In the case of a cancellation between 90 – 60 days before the expected arrival: 30% of the contracted value due must be paid (the whole deposit will be retained to cover cancellation charges).
  3. In the case of a cancellation between 59-30 days before the expected arrival: 50% of the contracted value due, must be paid. 
  4. In the case of a cancellation 29-15 days before the expected arrival: 60% of the contracted value due must be paid.
  5. In the case of a cancellation 14-7 days before the expected arrival: 85% of the contracted value due must be paid.
  6. In the case of a cancellation less than 7 days before the expected arrival or in the case of a "no show": 100% of the contracted value due must be paid.

In the case of a reduction in the size of the group/ number of rooms the percentages from points 3-6 (above) must be paid.

Swimming Pool & Wellness Regulations

Dear guests, the following rules are here to ensure the health and safety of every pool and Wellness center visitor:

  • Take the bracelet when you buy the ticket, it allows you to move freely within the designated swimming pool area
  • Entry control with the electronic system
  • Scanning the bracelet on the e-reader opens the barrier and the lockers
  • Due to the electronic system, the guests are not allowed to enter or exit the pool area more than once
  • You are allowed only 15 minutes, everything over that, there is an additional charge; half the price of the purchased ticket
  • When leaving the swimming pool area, it is not possible to go through the electronic system if your locker isn’t empty 
  • When leaving the swimming pool area, return the bracelet at the pool’s front desk
  • In case of a lost bracelet, you will be charged 100,00 kn
  • All personal belongings should be in your locker
  • Changing is allowed only in the changing rooms, and customers wearing clothes can move around only in designated areas of changing rooms
  • Long hair should be tied
  • Swimming diapers are recommended during swimming
  • Swimming without a bathing suit is not permitted
  • Visitors should avoid any actions that compromise the comfort or safety of others
  • Unlimited use of "The Temple of Life" pool complex from check-in to check-out
  • Additional payment for use of "The Temple of Life" thermal mineral pools before check-in is 20 HRK (Mon-Thu) and 30 HRK (Fri-Sun and holidays). Children under 12 free of charge. Additional payment does not include use of a bathrobe and towel

Pets are not allowed in the restaurant and swimming pools.

    Due to health and safety reasons the following are not permitted:

    • Enter the premises if under influences of alcohol or drugs
    • Smoking in enclosed places, including washrooms, outdoor thermal pools and showers
    • Non-swimmers must be accompanied by competent swimmers
    • Carrying any fragile objects
    • Bring and eat your own food and beverage
    • Running around the wellness and pool area
    • Jumping in the water and ball playing
    • Bring any equipment
    • Enter the pool with open or infected wounds or having a contagious disease
    • Bring pets to the pool area
    • Take pictures of other swimmers, unless permitted before hand
    Pets are not allowed in the restaurant and swimming pools.

    We recommend you leave your valuables in your locker or your room. We will not be held responsible for any loss, theft and damage of your possessions.

    During the general cleaning of the pool we reserve the right to close one pool.

    Anyone not obeying the house rules and above rules will be asked to leave the Wellness and pool area.

    Eco-friendly tips: respecting your environment is a part of every Wellness experience. Don’t waste water, paper or towels. If you enjoy being outdoors, don’t litter.  

    We wish you a pleasant stay!